When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible. After successful verification (time frame: within 5 – 7 working days after order date)
The official working days from Sunday till Thursday from 10 am to 6 pm
What will happen on delivery day?
- When your order is shipped and ready for delivery, you will receive an SMS indicating that the order is in the process of being delivered to you, including the time of delivery and the contact details of the delivery representative.
- If the Courier needs more details about your address, you will receive a phone call from him
- If the shipping company tries to deliver three times without successfully reaching you, this order will be canceled.
How much the Shipping Cost?
- We would like to inform you all orders more than 200 SAR it will be free shipping only for the Saudi Arabia.
- All orders less than 200 SAR shipping fee will be 30 SAR only for the Saudi Arabia.
- Cash on delivery will be charged an additional service fee 30 SAR per order only for the Saudi Arabia.
- All other country customers need to pay the shipping fees calculated by the shipping company based on the items weight and country.
How can I track my order?
We have made the tracking of the customer's orders easier; the customer can track the order through our website from the link "Track order" or through the link to the shipping company aramex.com / DHL
If the information is not updated after that, please contact us or email us at firstname.lastname@example.org or contact us at any time by clicking "Help center"
As soon as your order is shipped, we will send the shipment details via mobile text message also to your email. This message contains the AWB number.